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Free standard shipping on all orders Australia wide. Express shipping will incur a cost
Free shipping for orders over $150 in Australia.
Free international shipping for orders over:
New Zealand $400+
America & Canada $600+
Rest of the world $1000+
Please note that additional taxes, import fees, brokerage fees, handling fees and/or other duties specific to the destination country may apply to parcels being shipped outside of Australia.
Certain areas may incur a longer delivery time due to processing times by the courier, unfortunately this is out of our control. Kwari Jacobs is in no way responsible for any delays in delivery by the shipper.
Your order will be shipped within 24-48 hours of receiving payment and a confirmation email sent including the tracking number. Orders placed between Saturday-Sunday will be shipped the following week.
Customers are responsible for the shipment of the return and the customers will bear the cost of return shipping. If item(s) is returned for a refund, the cost of original shipping will be deducted from the refund. Use a trackable shipping service and consider using an express service to ensure the items reach us within 14 days.
Item(s) can only be exchanged for a different size in the exact same model, colour and specifications. Exchange for a different item is not accepted. In the event if the size is not available, a refund will be issued to you.
Item(s) will be checked and inspected upon arrival at our warehouse. We will process the refund if the item(s) is eligible. We will also notify you of the approval or rejection of your refund. The refund can only be returned to the original method of payment. A refund may take some time depending on the payment method, please allow a few days for the refund to be reflected in your account.